Shipping & Delivery Policy

Last Updated: August 2026

At EXOS – Mining & Quarry Solutions, we provide reliable domestic and international shipping solutions for our products, with a strong focus on flexibility, quality, and meeting the specific requirements of each customer.

We offer international shipping worldwide through a variety of transportation methods and packaging solutions, depending on the product, destination, quantity, and the customer's requirements.

All shipping, packaging, transportation, and delivery arrangements are agreed upon with the customer prior to confirming the order.

1. International Shipping

EXOS provides international shipping services to customers and business partners in markets around the world.

Depending on the destination, product type, quantity, and delivery requirements, shipments may be arranged using:

Sea Freight
Container Shipping
Full Container Load (FCL)
Less than Container Load (LCL), where applicable
Bulk Vessel Shipping
Truck Transportation
Rail Transportation, where available
Air Freight, when required and commercially suitable
Multimodal Transportation

The most appropriate shipping method will be determined based on the customer's requirements, destination, shipment volume, delivery schedule, and commercial agreement.

2. Packaging Options

EXOS offers a wide range of packaging solutions to meet different product specifications, transportation methods, and customer requirements.

Depending on the product and agreed specifications, packaging may include:

25 KG Bags
50 KG Bags
Big Bags / Jumbo Bags
Bulk Packaging
Palletized Packaging
Containerized Shipments
Customized Packaging
Other packaging solutions requested by the customer and agreed upon in advance.

Packaging specifications, materials, sizes, weights, labeling, and palletization can be customized according to the customer's requirements and the destination country's regulations.

3. Customized Shipping Solutions

We understand that every international shipment has different requirements.

Therefore, EXOS works closely with customers to provide customized shipping and logistics solutions based on:

Product type
Quantity and volume
Packaging requirements
Destination country
Port of loading
Port of discharge
Required delivery time
Transportation method
Customs and regulatory requirements
Customer's preferred logistics arrangements

All shipping and packaging details are discussed and agreed upon before the order is confirmed and the shipment is arranged.

4. Shipping Terms & Incoterms

Shipping terms will be agreed upon between EXOS and the customer before order confirmation.

Depending on the nature of the transaction, applicable Incoterms® may include, where appropriate:

EXW – Ex Works
FCA – Free Carrier
FOB – Free On Board
CFR – Cost and Freight
CIF – Cost, Insurance and Freight
CPT – Carriage Paid To
CIP – Carriage and Insurance Paid To
DAP – Delivered at Place
DDP – Delivered Duty Paid

The applicable Incoterm, responsibilities, costs, insurance arrangements, and risk transfer point will be clearly specified in the commercial agreement or quotation.

5. Shipping Costs

Shipping costs vary depending on several factors, including:

Destination
Product quantity
Shipment volume
Packaging type
Transportation method
Freight rates
Port charges
Customs requirements
Insurance requirements
Applicable taxes, duties, and fees

Therefore, shipping costs are not fixed and will be calculated and quoted based on the specific requirements of each shipment.

The final shipping arrangements and associated costs will be confirmed with the customer before the order is finalized.

6. Delivery Time

Estimated delivery times depend on:

Product availability
Order quantity
Production and preparation requirements
Packaging requirements
Shipping method
Destination
Port operations
Customs clearance
Weather and other unforeseen circumstances

EXOS will provide the customer with an estimated shipping and delivery schedule before shipment whenever possible.

Delivery dates are estimates and may be affected by circumstances beyond our reasonable control.

7. Customs & Import Requirements

International customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Depending on the agreed shipping terms, the customer may be responsible for:

Import permits
Customs clearance
Import duties
Taxes
Government fees
Local regulatory requirements
Required certifications or documentation

EXOS will provide the commercial and shipping documentation agreed upon for the transaction and will cooperate with the customer to facilitate the shipping and customs process.

8. Shipping Documentation

Depending on the nature of the shipment and the agreed commercial terms, EXOS may provide relevant shipping and commercial documents, which may include:

Commercial Invoice
Packing List
Certificate of Origin
Bill of Lading
Certificate of Analysis (COA)
Product Specifications
Quality Certificates
Health or sanitary documents, where applicable
Other documents required by the customer or destination country, subject to prior agreement

Specific documentation requirements should be communicated and agreed upon before shipment.

9. Product Inspection & Quality Requirements

For international shipments, customers may request specific product specifications, quality standards, testing, inspection, or certification requirements.

EXOS can coordinate agreed inspection and testing procedures prior to shipment, subject to the terms of the commercial agreement.

Any special inspection, certification, testing, or documentation requirements must be communicated and agreed upon in advance.

10. Damages or Shipping Issues

EXOS takes reasonable measures to ensure that products are properly prepared, packaged, and documented before shipment.

If products arrive damaged, short, or with any other shipping-related issue, the customer should notify EXOS as soon as possible and provide relevant supporting documentation, photographs, shipping documents, and any applicable inspection reports.

Claims will be reviewed according to the terms and conditions of the relevant sales and shipping agreement.

Where cargo insurance has been arranged, claims may also be handled in accordance with the applicable insurance policy and shipping terms.

11. Delays Beyond Our Control

EXOS shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Port congestion
Vessel delays
Customs delays
Government restrictions
Changes in regulations
Strikes or labor disruptions
Transportation interruptions
Natural disasters
Wars or other force majeure events

In such circumstances, we will make reasonable efforts to communicate relevant updates to the customer.

12. Customer-Specific Requirements

EXOS is committed to providing flexible logistics solutions tailored to our customers.

Customers may request specific:

Packaging formats
Labeling requirements
Pallet configurations
Container loading arrangements
Shipping methods
Delivery locations
Documentation
Inspection procedures
Freight arrangements

Such requirements must be communicated during the quotation and order negotiation process and are subject to technical and commercial feasibility.

13. Agreement Prior to Shipment

All shipping methods, packaging specifications, delivery terms, costs, documentation requirements, and responsibilities are subject to prior agreement between EXOS and the customer.

No shipment will be arranged under special shipping or packaging requirements unless these requirements have been clearly agreed upon as part of the commercial transaction.

14. Contact Us

For international shipping inquiries, quotations, customized packaging, or logistics arrangements, please contact our sales team through the contact information provided on our website.

EXOS – Mining & Quarry Solutions

Global Supply. Flexible Logistics. Reliable Solutions.

From our mines and facilities to your destination — we deliver according to your requirements.